Opportunity Details
Hero Care Network Caseworker
Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.
Provide service at the Chapter or Hero Care Network Center:
• Support the Red Cross mission
• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
• Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
• Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
• Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
• Make follow-up calls to military members and/or families to determine additional needs; log case notes.
• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
• Maintain professionalism and conduct as stated in Red Cross policy
Veterans & Military Families
Age Minimum (with Adult): 18+, Minimum Age:18+
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